Terms and Conditions

These Terms and Conditions form a legal agreement between you and Novera Bank concerning your use of our digital banking platform, accounts, transfers, cards, loan services and related features.

References to “Novera Bank”, “Novera”, “we”, “our” or “us” refer to the operator of the Novera Bank platform. References to “you”, “your” or “customer” refer to the person who creates or uses a Novera Bank account.

Novera Bank services are intended for eligible customers located in supported countries in Europe, North America and Asia.

To register for and use Novera Bank services, you must meet all applicable eligibility requirements.

• You must be at least 18 years old or meet the legal age requirement in your country of residence.
• You must provide accurate, current and complete personal information.
• You must reside in a country currently supported by Novera Bank.
• You must successfully complete identity and compliance checks when requested.
• You must use the account only for lawful personal or approved business purposes.

You are responsible for ensuring that the information connected to your account remains accurate and up to date.

Your account is personal to you. You must not sell, transfer, lend or allow another person to control your account without written authorization from Novera Bank.

We may request additional documents or information to verify your identity, residence, source of funds, financial activity or eligibility for specific services.

All customer balances and financial operations supported by the platform are denominated in euros, identified by the currency code EUR.

Subject to availability, verification and account status, Novera Bank may provide access to features including:

• Account balance and transaction management.
• Adding money through supported deposit methods.
• Withdrawals to verified destinations.
• Internal and external money transfers.
• Virtual or physical payment cards.
• Loan applications and repayment management.

Some services may be unavailable in certain countries or may require additional verification, approval or contractual documentation.

You must review all payment and transfer information carefully before confirming an operation.

Once a transfer has been submitted or completed, it may not be possible to cancel or reverse it. You are responsible for ensuring that recipient information, bank details and payment amounts are correct.

Processing times may vary depending on the payment method, receiving institution, compliance checks, weekends, public holidays and third-party providers.

We may delay, reject, reverse or investigate a transaction where required by law, security procedures, fraud controls, compliance obligations or operational requirements.

Submitting a loan application does not guarantee approval. Eligibility, approved amounts, interest rates, repayment periods and other conditions depend on the outcome of our assessment.

Before accepting a loan, you must review and accept the specific loan agreement presented to you. The loan agreement will contain the final approved amount, interest rate, repayment schedule, applicable charges and consequences of missed payments.

You must provide complete and truthful information during a loan application. Providing false or misleading information may result in rejection, suspension or termination of services.

Any virtual or physical Novera Bank card issued to you remains subject to card-specific limits, security requirements and usage conditions.

• Keep your card, PIN and card security information confidential.
• Notify us immediately if a card is lost, stolen or used without authorization.
• Do not allow another person to use a card issued in your name.
• Use your card only for lawful purchases and approved transactions.

We may temporarily freeze or permanently cancel a card where necessary to protect your account, prevent fraud or comply with legal obligations.

You are responsible for protecting your password, device, verification codes and account access details.

You must contact Novera Support immediately if you suspect that your account, email address, phone number, password or device has been compromised.

Novera Bank Support will never ask you to provide your complete password, card PIN, verification code or recovery information.

We may temporarily restrict access to an account where we detect unusual activity, possible fraud, unauthorized access or a security risk.

Certain services may be subject to fees. Any applicable fee will be displayed before you confirm the relevant operation or included in the corresponding service agreement.

Third-party institutions, correspondent banks, payment networks or service providers may apply their own fees. These charges may be outside Novera Bank’s control.

You are responsible for any taxes, duties or government charges applicable to your use of the services.

You must not use Novera Bank services for unlawful, fraudulent, abusive or prohibited activities.

• Money laundering, terrorist financing or sanctions evasion.
• Fraud, identity theft or unauthorized transactions.
• Selling, renting or transferring access to your account.
• Attempting to interfere with the platform, security systems or other customer accounts.
• Using the services to conceal the origin or destination of funds.
• Providing false, incomplete or misleading information.

We aim to provide secure and reliable services, but we cannot guarantee that the platform will always be available without interruption, delay or technical error.

We are not responsible for losses caused by incorrect recipient information, unauthorized disclosure of your security details, unsupported devices, third-party service failures or events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

We may restrict, suspend or close your account where reasonably necessary for security, compliance, fraud prevention, legal or operational reasons.

You may request account closure, provided that all pending transactions, outstanding obligations, loans, disputes and required compliance reviews have been completed.

Closing an account does not cancel obligations that arose before closure, including unpaid fees, loan repayments, investigations or legal responsibilities.

We may update these Terms and Conditions to reflect legal, regulatory, technical, security or service changes.

Where required, we will provide notice before material changes take effect. Continued use of Novera Bank services after the effective date of updated Terms constitutes acceptance of those changes.

For questions about these Terms and Conditions or your Novera Bank account, contact our support team.